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OpportunitiesManager, Sales Analytics

Manager, Sales Analytics

Toronto, ON

Toronto, ON

Want to work somewhere awesome?

Awesome is who we are and awesome is what we do!

Are you ready to join AutoTrader and help us create bar-raising digital experiences for our clients and customers? Do you have an entrepreneurial spirit and enjoy a flexible work arrangement? As we continue to leverage trending technologies to drive customer-centric innovations, we also provide a Company Culture unlike any other.  We are all about Collaboration, Growth and Fun.

Trader Corporation is the team behind Canada’s leading automotive marketplace, autoTRADER.ca, as well as a world class digital advertising business. We are a technology driven company that creates compelling solutions for our users and dealer customers. We are looking for a Manager, Sales Analytics

The Manager, Sales Analytics will be responsible for monitoring, optimizing, and managing the performance of Trader Web Listing Upgrades “WLU” Products at a customer level, the Manager, Sales Operations needs to be highly data driven / analytical individual with commercial acumen who will act as the main point of contact for sales on topics related to the performance of WLU.

Key Areas of Responsibility: 

Leadership

  • Support Sales with enquires related to diagnostic of WLU Performance
  • Manage, lead and coordinate projects related to demoing value of WLU
  • Ensure Sales have the right analytical tools/ dashboards to successfully demo the value of WLU
  • Responsible for developing business presentations for management and clients as needed
  • Regularly monitor WLU performance and generate performance reports to management

Proactive Support for Listing Upgrades

  • Responsible for analyzing WLU at a customer level and delivering key metrics that uncover actionable insights for the sales team
  • Responsible for managing and improving the WLU exception reporting tool/ Dashboard
  • Act as the primary point of contact to triage all issues raised by the sales team regarding WLU performance and escalate to cross functional teams as needed.
  • Diagnose customer performance level issues and build action plan for sales to execute on, hold bi-weekly cross functional meeting on the type of issues that has been raised
  • Communicate to Product team in terms of recurring issues that needs to be addressed
  • Support the existing retention process led by the retention team if data support is required

Go to Market Support

  • Support GTM team in building WLU sales campaigns by providing customer level data such as (current product penetration %, historical placements, inventory trends, etc.)
  • Develop processes / materials to efficiently support account managers to win-back customers
  • Support the tracking of WLU offer expiries and renewals
  • Track penetration of limited quantity WLU products and manage under penetrated areas for exclusive products.

Demo Value Evolution

  • Highly engaged with Data Scientist & Product Teams regarding the latest demo value metrics available – and how to efficiently make use of it
  • Gather feedback from the field on how reps are demonstrating value and provide feedback to the product team for consideration
  • Develop, revise, and enforce business policies and procedures as needed.

 

Education, Experience and Technical skills:

  • Bachelor’s degree in Business Administration, Computer Science or equivalent experience
  • Minimum 3 years’ experience in an analyst function
  • Strong analytical / computer skills – Excel, PowerBI, Database theory, and the ability to extract information into user friendly formats
  • Advanced Excel skills 
  • Experience working with Salesforce 

Required Soft Skills and Competencies:

  • Excellent interpersonal and communication skills, both oral and written 
  • Ability to prioritize and manage multiple tasks and meet deadlines
  • Ability to work in a high pressure and face paced environment
  • Work under minimal supervision and interact at all organizational levels
  • Ability to learn quickly and identify new problems
  • Self-starter with the ability to work autonomously
  • Demonstrates strong analytical skills, able to analyze new data, draw conclusions and communicate recommendations