OpportunitiesManager, Process and Analytics

Manager, Process and Analytics

Toronto, ON

Toronto, ON

Join AutoTrader and shape the future of automotive e-commerce. We are on a mission to reinvent the digital retail experience for automotive consumers. Come to Trader and join a diverse workforce, working with the latest tech to pave the way for innovation.

We are proud to have built an environment where everyone has an opportunity to be their creative best. A place where we value collaboration, curiosity, and excellence. A place, where we trust teams to work autonomously, make data-driven decisions, and become masters of their craft through numerous learning opportunities.

Sounds like something you would enjoy?

We are looking for a Process & Operations Manager for the largest automotive marketplace in Canada.

As the Manager, Process & Operations, you will be responsible for overseeing workflow in a high-paced business with an advanced team of sales, strategic, and operational experts. The role is primarily responsible for management reporting, customer billing, process, and customer tracking such as acquisition, activation, churn, and campaigns. Additionally, the role will support a wide range of tasks and deliveries for Operation, Sales and Management.

Also, to note, the team is present throughout multiple offices including Vancouver, Montreal and Toronto, so utilizing web communications and collaboration software is a key aspect of the role.   The position will report to the Director of Revenue Operation, and Optimization and will collaborate closely with the Sales and Operation and Management teams.

What you'll do…

Customer billing

  • Responsible to maintain customer invoicing model including management fees, special terms, and customer’s platform spend. 


  • Responsible to produce weekly and monthly Operational reports highlighting key activities tracked throughout the Paid Advertising business, overall progress, and goal completion.
  • Responsible to manage and report on client activation, best practices, workflow efficiency and overall user adoption.
  • Create, automate, analyze, and interpret management reporting.
  • Monitor, guide, and improve process compliance within the Paid Advertising Team.


  • Manage the ongoing internal process improvements and optimization of the operation teams.


  • Lead, coach, and mentor digital process member(s)

What you'll need…

  • Post-Secondary education in a related field
  • 5 years of FP&A (or similar function) experience supporting operations or business unit.
  • Ability to work within a fast-paced, demanding, results-driven environment. Prioritize multiple competing tasks & deadlines effectively and with a high degree of accuracy.
  • Effective problem solving and analytical skills.
  • Self-motivated with the ability to operate independently.
  • Strong knowledge of Microsoft Suite especially Excel; including but not limited to experience using lookups, if statements (nested), and various other functions, as well as proven experience using data tables and pivot table functionalities
  • Power-BI, Salesforce, Google AdWords, Bing, Facebook, and Google Analytics knowledge and experience are a bonus

What's in it for you…

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

  • We provide discounts to nationwide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
  • Day 1 health benefits
  • Gym discounts
  • Local in-office free gyms
  • Employee and Family Assistance program
  • Weekly virtual wellness events

Learning allowance

  • In addition to in-house training, we provide an annual allowance of $1500 so you can grow your skills.
  • Tuition allowance
  • Conferences & training budget
  • Regular internal training programs

Financial planning

  • Let us help you invest in your future with a 3% matching towards your pension and multiple forms of income protection.
  • Competitive salary
  • Annual bonus structure
  • 3% CPP matching